Frequently Asked Questions

These are questions that we are frequently asked by our customers. If you have other questions please feel free to call or let us know on the Feedback page.

Menu Questions
Reservations
Payment Questions
Catering, Delivery and Other Services
Locations and Hours
Community

Menu Questions

Q. Do you use MSG?
A. No.

Q. Do you use fish or oyster sauce in the vegetarian menu?
A. No. Our vegetarian menu is suitable for ovo-lacto vegetarians. If you are vegan or have other specific dietary requests, please let us know.

Q. Do we use peanut oil?
A. No. However Thai cooking makes frequent use of ground peanut. If you have any special dietary requests, please let us know.

Q. Do you have a kids menu?
A. Although we do not have a specific kids menu we make every effort to accommodate kid appetites.

Reservations

Q. Do you take reservations?
A. We do not take reservations during lunch (11am - 3pm). We do take reservations for dinner (3pm - 10pm) for parties of 6 or more. For parties of 6 or more we charge a 15% service charge. Note: Washington State Tax law requires sales tax be applied to mandatory service charges.

Payment Questions

Q. What payment methods do you accept?
A. We take payment with cash, Visa, Mastercard or American Express. We do not take personal checks.

Q. Do you have a corkage fee?
A. Yes. We have a corkage fee of $10.00.

Q. What is the price range of your menu?
A. Our most expensive dish is $14.95. Ticket prices for 2 with beer or wine average $30.00.

Q. Do you have a service charge for large parties?
A. We place a 15% service charge on parties of 6 or more. Note: Washington State Tax law requires sales tax be applied to mandatory service charges.

Catering, Delivery and Other Services

Q. Do you have gift certificates?
A. Yes. We have gift certificates which are redeemable at both locations. Gift certificates are redeemable for food and beverages only. You can see the certificates here.

Q. Do you offer catering?
A. No, but we are happy to prepare large orders for pick up.

Q. Do you hold cooking classes?
A. Because we are a family owned and operated restaurants we do not have the capacity to offer classes at this time.

Q. We are celebrating a birthday. Can we bring our own birthday cake?
A. Yes. Our staff will be happy to serve your cake.

Q. Do you have a full bar?
A. Both locations serve beer and wine only.

Q. Do you deliver?
A. We do not deliver.

Q. Do you have easy parking?
A. Both locations have ample free parking.

Q. Do you have a smoking section?
A. We are 100% no smoking.

Q. Do you have a private room / banquet area?
A. Pen Thai Restaurant in Bothell has a large private area. Please see locations for contact information.

Q. Do you have disabled access?
A. Both locations provide easy access for the disabled.

Locations and Hours

Q. Where are you located?
A. We are located in downtown Bellevue and downtown Bothell. See locations for addresses and contact information.

Q. What are your hours?
A. Hours vary by restaurant. Please see locations for exact hours.

Community

The Chantanee Family believes in giving back to the community. We frequently donate gift certificates to support fund raising auctions, particularly from local schools. In addition the family actively donates to schools in their home village in Northeastern Thailand. Such items have included a computer lab and marching band equipment and uniforms. Customers have greatly helped with these donations.

If you wish to receive gift certificates for your fund raising auction please write to the restaurant nearest your organization including a self addressed envelope. Please see locations for mailing addresses. If your fundraiser or organization has a web page please include that information.

As we receive far more requests than we can satisfy we have established a fixed budget for fundraisers. Organizations we have funded in the past will receive priority, as will local schools, especially where the proceeds will improve education opportunities for low-income children.